At AUTOPULSE, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Returns & Refunds Policy below to understand your options.
Returns Eligibility
We accept returns under the following conditions:
Return requests must be submitted within 30 days of delivery
Items must be unused, uninstalled, and in original packaging
All original accessories, manuals, and labels must be included
Proof of purchase (order number or receipt) is required
⚠️ Installed, used, or damaged items are not eligible for return, unless the item is defective upon arrival.
Non-Returnable Items
The following items are not eligible for return or refund:
Our support team will review your request and provide return instructions
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method
AUTOPULSE is not responsible for lost or damaged return shipments
Refunds
Once your return is received and inspected:
Approved refunds will be issued to the original payment method
Refunds are processed within 5–10 business days
Shipping fees are non-refundable
Please note that your bank or payment provider may take additional time to post the refund.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item:
Contact us within 48 hours of delivery
Provide clear photos and order details
We will arrange a replacement or refund at no additional cost when applicable.
Order Cancellations
Orders may be canceled only before shipment
Once an order has shipped, it must follow the return process
Compatibility Disclaimer
Customers are responsible for verifying vehicle compatibility before ordering. Returns due to incorrect fitment may be subject to restocking fees or refusal.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
AUTOPULSE 📧 Email: autopulse1@outlook.com 📞 Phone: 505-375-4506 📍 Address: 102 W. Service Rd. Champlain, NY 12919 United States
Thank you for choosing AUTOPULSE. We appreciate your business and are here to help if you need assistance.
